Regular shipping takes 2-4 weeks depending on location. If you don’t receive your order within that time frame, please check at your local post office before contacting us. We cannot issue refunds for orders that go missing in the customer’s residing country, however we will do everything in our power to locate any missing order and aide in getting the order to our customers.
Customer’s orders that are returned to Vietnam due to a non-pickup will have to pay shipping for us to re-ship their order back to their residing country. We cannot issue refunds for unclaimed items that are sent back to Vietnam.
Shipping time can be delayed during sales / new collection arrivals due to the high number of customers. Please keep in mind we are a small business and we are doing our best to process orders as fast as possible.
We provide Express Shipping upon request. In this case shipping takes 6-10 days and an additional cost is charged based on the size and weight of the order. The additional cost is determined by our local post office and is different for each country.
Due to covid restrictions we can’t deliver to certain countries. If your order can’t be delivered to your country, you will be notified and you’ll be fully refunded.
We are not responsible for any additional costs or taxes placed on orders after arriving in the customers residing country.
For any additional questions and of inquiries about shipping please contact us by email : firstname.lastname@example.org